Logistics Coordinator

About Synchrogistics:

Synchrogistics is an $80M transportation logistics and consulting firm with a razor-sharp focus on premier service, transparent partnerships, and a best-in-class, 24/7 support team. Our creative solutions are customized to each client, and we focus on ensuring successful implementation of solutions. We have grown rapidly while keeping our core culture healthy. Our company and clients are awash in data, and we help them turn that data into actionable intelligence.

Job Summary:

As a Logistics Coordinator (LC), you will perform a variety of duties dedicated to helping our customers move their products and manage their supply chains efficiently and cost-effectively. Expectations include strong and effective communication skills, professional appearance, the aptitude to follow instructions and suggest improvements to existing processes, adept at managing projects and the ability to work under pressure with timelines. Day-to-day activities will include shipper and carrier communications, carrier sourcing and negotiations, problem-solving, and order management. The ideal candidate will possess a positive attitude, be customer service oriented with a sense of urgency, have clear and effective communication skills, and enjoy talking to people daily.

Duties/Responsibilities:

• Live and breathe Synchrogistics core values: Figure it out, Make it happen, Results Matter, Grit and Passion, Integrity and Teamwork
• Understand the freight transportation life cycle from beginning to end
• Determine market rates for carriers, including what rates to offer carriers based on lane, equipment and other considerations
• Choose correct equipment based on freight and customer needs. Ask the appropriate questions to avoid issues during transport
• Source, onboard, negotiate rates, and build relationships with carriers
• Manage the movement of shipments in real time, resolving issues that arise while the load is in transit and ensuring service metrics are met or exceeded and SOPs are followed
• Build loads, coordinate pickups and deliveries, including pre-calls and shipment tracking
• Collaborate with your teammates to make sure the work gets done, including appropriately delegating tasks to the CS team in a clear and efficient manner and providing support to the CS team
• Conduct regular RFPs as needed
• Ensure all load related information in the TMS is accurate
• Rotating on call for nights/weekends
• Support accounting team in meeting customer requirements for payment
• Build strong relationships with clients, carriers and your teammates
• Communicate professionally, warmly and with clarity
• Driving for results is a MUST
• Be an “on-the-spot” problem solver!

Required Skills/Abilities:

• High school diploma
• Minimum 1-2 years of relevant experience
• Driven, self-motivated, teamwork and results oriented
• Ability to negotiate and think on your feet in a fast-paced environment while balancing multiple responsibilities
• Excellent communication skills including active listening. Effective communicator across multiple teams in the organization
• Service-oriented with a strong sense of urgency and the ability to resolve customer issues.
• Self-motivated professional individual
• Proactive problem-solving skills
• Multitasking, time management and organizational skills
• Professionalism and integrity
• Team focus – until everything is done, nobody is done
• Strong ability to persuade, motivate and influence others by example
• Friendly and comfortable being on the phone most of the day. Ability to answer a high volume of calls and/or emails daily
• Experience in Microsoft Office 365, utilizing Microsoft Excel, Word, PowerPoint, Outlook, SharePoint, Teams
• Experience in Salesforce, DAT, Truckstop, Carrier 411, and other systems

We Offer:

• A competitive salary
• Career growth, development and advancement opportunities
• Excellent benefits including:
  • Medical, Dental and Vision Insurances (waiting period may apply)
  • Life and Disability Insurances (waiting period may apply)
  • Company 401K plan with a company match (waiting period may apply)
  • Paid Time Off and paid holidays

Job Type: Full-time, On-site

Pay Type: Starting at $45,000/ year, plus commission (waiting period may apply)

Schedule: Monday to Friday

Education: High School Diploma (Required)

Experience: Customer service: 1 year (Required)

Ability to Commute: Raleigh, NC 27609 (Required)

To Apply:

Please submit your resume and cover letter to Recruiting@Synchrogistics.com.

Synchrogistics is an equal opportunity employer and is committed to creating an inclusive environment, welcoming and valuing our differences. Employment is based on individual merit and qualifications directly related to professional competence, without regard to race, color, religion, national origin, sex, age, sexual orientation, veteran status or any other characteristic protected by law. We value a diverse workforce that encompasses a wide range of perspectives, skills and abilities.