Raleigh, NC – August 29, 2025 

Synchrogistics today announced the latest results of its Synchro LTL Claims Ratio Index, the industry’s first publicly available benchmark for measuring freight claims performance across the less-than-truckload (LTL) market.

The Synchro LTL Claims Ratio Index was 0.34% for the second quarter of 2025, down 0.1% from the first quarter’s reading of 0.35%. The claims ratio is the preferred method of LTL carriers to track the financial impact of claims on their business and is defined as the total claims paid (in dollars) divided by LTL carrier revenue.

A 0.34% measurement means that an LTL shipper that spends $1 million with LTL carriers should expect to recover $3,400 to pay for damaged freight.

“The 0.1% decrease in the Claims Ratio during 2Q25 represents a 2.9% change over 1Q25,” said Bill Jackson, Founder of Synchrogistics, “Since LTL prices during the quarter rose 0.8%, the decrease in the Claims Ratio is mainly attributable to a slower rate of increase in average payouts by carriers relative to the increase in prices charged.”      

The claims ratio shows how much money is recovered from claims, but it doesn’t show how often claims actually happen and how much is recovered. That measure is called the incidence rate (for example, 2 claims per 100 shipments). Synchro helps LTL shippers understand both. For instance, one shipper with $1 million in spend had 29 claims. If their recovery ratio was 0.34%, or $3,400 total, that works out to $117 per claim. Assuming each shipment’s invoice value was $3,300, the average recovery covered only 4% of the damage in the event of a total loss. 

By publishing the Synchro LTL Claims Ratio Index, Synchrogistics provides shippers, carriers, and industry stakeholders with greater transparency into a historically opaque aspect of freight performance. This index allows shippers to benchmark their own claims experience against a trusted national reference point.

About Synchrogistics  

Synchrogistics is an award-winning third-party logistics provider based in Raleigh, NC. The company offers managed transportation, freight optimization, and supply chain consulting services to businesses nationwide. With expertise in freight claims management and advanced analytics, Synchrogistics helps clients reduce risk, drive savings, and improve supply chain performance.  

To gain full, free access to the Synchro LTL Claims Index and see how your freight claims performance compares, visit www.synchrogistics.com/synchro-LTL-claims-index/. 

For further information, please contact:

Bill Jackson
Founder
Phone: (877) 879-0668
Email: bill@synchrogistics.com