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Have you ever received a package and wished it came with a bit more care and attention? Maybe you’ve had delicate items mishandled or valuable goods left at your doorstep without any additional assistance. If so, you’re not alone. However, what if there was a delivery service that treated your items with the utmost professionalism, from pickup to set-up, ensuring they arrived in pristine condition every time? This is a real service called White Glove Delivery. At Synchrogistics, our logistics firm, offers white glove consulting and delivery services, for businesses that require careful handling and shipment of their products. In this blog, we are explaining what White Glove Delivery means and why it’s valuable in logistics.  

What is White Glove Delivery? 

White Glove Delivery Service offers a specialized and high-level shipping and delivery option tailored for businesses and individual consumers seeking premium care and attention for their shipments. White Glove Delivery ensures items are handled with utmost professionalism throughout the entire process, making it ideal for delicate, valuable, or specialized products. Services usually include careful cargo handling, thorough inspections, secure transportation with specialized equipment, and delivery to a specific room and floor. Additional services, like setup and installation, packaging removal, and optional extras such as wall mounting or recurring deliveries, can also be requested.  

Why Is It Called White Glove Service? 

The term “white glove service” originates from an era of luxury, where wearing white gloves was synonymous with sophistication and refinement. In hospitality and service industries, such as fine dining and luxury hotels, staff wearing white gloves symbolizes the utmost attention to detail and impeccable service. Similarly, in logistics, White Glove Service represents these same principles of excellence and attention to detail. The term “white glove” evokes images of pristine cleanliness and meticulous care. It signifies a commitment to handling shipments with the same care and precision as handling delicate and valuable items with gloved hands. 

Is White Glove Delivery Worth It? 

White Glove Delivery is a specialized and high-level shipping and delivery option created for those who require an elevated level of care, attention, and service for their shipments. It represents a premium option ensuring items of significance are handled with the utmost care and professionalism. In industries like healthcare, construction, and art galleries, White Glove Delivery ensures the safe and secure transportation of sensitive and high-value items. Unlike standard delivery methods, which may leave packages at the doorstep, White Glove Delivery provides detailed processing, secure transportation, and meticulous setup. Though it may be costly, this service is worth the investment for businesses and individuals seeking excellence in handling valuable shipments. 

White Glove Service VS Delivery 

It’s important to distinguish between White Glove Service and traditional delivery methods to understand their separate roles and benefits. While both aim to transport goods from point A to point B, the similarities end there. White Glove Service represents the peak of service excellence, offering a complete suite of solutions tailored to meet the unique needs of each shipment. Traditional delivery methods, however, focus mainly on efficiency and cost-effectiveness. They typically involve dropping off packages at the designated location without additional services. While appropriate for many standard shipments, traditional delivery methods may fall short when handling delicate, valuable, or oversized items that require special care and attention. 

White Glove Consulting and Delivery Services | Synchrogistics LLC 

While many logistics companies provide standard shipping and delivery options, White Glove Delivery requires specialized expertise, resources, and training to handle delicate, valuable, or oversized items with the utmost care and attention. That’s why Synchrogistics offers white glove consulting services, and white glove freight services to ensure our clients can rely on us for their most delicate and high-value shipments. Contact us today to learn more about how our white glove services in Raleigh, NC, can elevate your logistics experience and give you ease knowing your shipments are in capable hands. 


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According to the latest analysis by FTR, the FMCSA approved 5,187 new carriers in March while revocations came in at 5,034 resulting in a net increase of 153. While it’s a small increase and only one month, this marks the first time since March 2023 that the number of companies increased. Overall, the pace of capacity attrition has decelerated in 2024, with 1Q24 seeing the fewest carrier exits since 4Q22. At the same time, the ISM emerged from 16 straight months in contraction territory, led by Production and New Orders. These two components are drivers of freight demand.  
 
What does this mean? 

  • Shippers: Continued uncertainty! Carriers exiting the market generally lead to higher spot markets, so if the carrier population stabilizes, we expect rates to not increase as fast. However, if manufacturing increases the number of shipments on the market, then we have more demand and stable capacity, leading to higher prices. 
  • Rates: Broker-posted spot rates have risen for four straight weeks in the Truckstop system for the first time in two years. Of course, the rate increase was 6 cents, so not a hockey stick. Still too early to call this a shift in the market.
  • Existing Carriers: Strong operators are hanging in there and finding opportunities with strong shippers and 3PLs like Synchrogistics.

Overall, uncertainty continues to govern the freight market. Continued shipment growth may yet push rates up, but it feels like forecasters have been saying that for over a year now…. For regular updates and freight industry insights, follow us on LinkedIn!

References:

  • FTR Data Analysis

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Odds of a US recession are now at 96% as the economy transitions to slower growth and grapples with inflation (over 8%) and rate hikes (Fed rates at ~4.71%). Even if we avoid an economy-wide recession, we believe that a freight recession (meaning negative trucking shipment volumes for two or more consecutive quarters) is highly likely. If a freight recession is coming, it will be due to the following reasons:

1) 3Q22 Shipment volume still shows growth over 2021, but the rate of growth is falling quickly
  • Spot market rates are falling by double digits, with contract rates expected to follow suit in 4Q22 and 1Q23 bidding negotiations. In our previous posting we showed that overall truck miles are up, so how can total miles be up 5% but rates drop like a stone? Supply. The belief is that companies ramped up supply chain capacity over last two years and only now are disruptions (generally) settling down. Load to truck ratios have plummeted. For example, rates were dropping before Hurricane Ian. For a couple weeks, rates jumped due to the disruption. Normally, rate elevation would have lingered; however, rates were back on a downward trajectory within a couple weeks.
2) Two negative GDP quarters in a row (up until 3Q22!)
  • With GDP being negative for two quarters (Q1 and Q2 2022), this activity means that overall economic activity in the US decreased YoY. In addition, the goods component (i.e., things that move on a truck) has shown less strength than the overall economy generally since Q3 2021. While you may take solace in the fact that the economy showed a 2.6% increase in 3Q22, the reasons for the increase are not unambiguously good. First, government spending boosted GDP. We all know that the government is borrowing heavily to support spending, and that borrowing ultimately leads to inflation and higher interest rates. However, the biggest boost to GDP came from a smaller trade deficit – meaning that the US imported fewer goods and exported more. The strong dollar (caused in part by the Fed’s increase in interest rates) will serve as a brake on exports in the future as US goods and services (priced in strong dollars) cost relatively more than competing goods and services.
3) Many economists are calling for a recession starting in 4Q22 (despite 3Q22 earnings looking robust)
  • The Conference Board predicts a 96% likelihood of a recession in the next 12 months, caused by the Fed’s interest hikes in response to excess liquidity in the US economy. S&P Global Market Intelligence calls for a mild recession beginning 4Q22 and ending 2Q or 3Q23 with a contraction of ~1% expected.
4) Record inventory levels – $732 billion as of July 2022
  • Because of expected peak retail season, inventories are high and were still growing as of 3Q22. When inventories are high, businesses order fewer products, meaning less freight moves by truck. Inventories grew in August 2022, but the rate of growth (which is seasonally adjusted) is below historic trends (2.9% vs 3.4%). If demand dries up (i.e., rate hikes causing higher debt service for consumers), significant inventory needs to be worked down to get back to the mean.
5) Dow Jones Transportation Index down more than S&P 500 or DJIA
  • The DJ Transportation Index is down 9.6% YTD versus 7.7% for the S&P 500 and 0.2% for the Dow Jones. The market anticipates that the rate “rot” that’s happening in the spot market will spill over to the contract rate market for truckload carriers. At the same time, LTL stocks are providing support as the market is not yet calling for LTL stocks to suffer the same pain as the Truckload sector.
6) Fed rate tightening continues to raise costs in economy, reducing overall demand, and taking money out of consumption while applying it to interest expense
  • After keeping Fed Funds rate near 0% during the pandemic, the Feds have increased rates 6 times beginning in March 2022. Fed Funds rate is now between 4.50 – 4.75% vs 0.08% last year. The long-term average rate has been 4.60%. The highest rate ever was 22.36% in 1981. The impact of monetary policy tends to act with a 9 – 12 month lag, meaning the impact of recent rate increases will not be fully felt until 2023.
7) Housing market cooling down
  • With the housing market softening, a negative impact has been felt across many industries. Real estate accounts for 17% of US GDP, and the National Association of Realtors estimates that each home sale at the median price generated $113,000 of economic impact in 2021. Mortgage rates are hovering around 7% with new single-family home sales dropping by nearly 11% from the prior month of September and prices reporting the 2nd straight month of decline. New single-family homes sold reached its lowest level in July since March of 2016. This decrease will impact everything from lumber and concrete to furniture and appliances.
8) Consumer spending cooling down
  • Consumer spending drives 70% of US GDP. Inflation is built into consumer spending – consumers are getting less for each dollar of spending due to inflation. Even though consumer spending has remained strong, the goods received for every dollar are falling. As consumer spending / the goods purchased decrease, businesses ramp down production and hiring, leading to further reductions in consumer spending and, ultimately, less need for trucking.
9) Class 8 truck orders hit historic highs
  • Fleets are adding new capacity and upgrading what they have. In 2021, chip shortages led to depressed truck deliveries. Manufacturers are making up for lost time regarding filling out their order pipelines. The majority of the time that a fleet takes a new truck, it sells the replaced truck on the secondary market. Secondary market buyers are small fleets and owner operators, who have much higher spot market exposure. This new capacity hitting the spot market while demand is moderating means oversupply of truck capacity, which has led to spot market rate declines.

While we are navigating uncertain economic times, our full-service managed transportation clients are benefiting from recent declining spot market pricing through our transparent model. Please contact customerservice@synchrogistics.com today to learn about a managed transportation partnership, the Synchro Way.